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call-center




Call-center

Call-center







CALL-CENTER

Places for talks

It is a pleasure to talk over the telephone.
Especially if you talk with a pleasant person and on your own initiative.
But for operators of call-centers talking is their job. They have to talk to different people, which are not necessarily pleasant. This job requires a high physical and psychological stamina. Therefore while equipping a call-center it is very relevant to provide a protection from audible and visual noise, privacy and ergonomic furniture.

1. Special planning decisions

2. Protection of operators against hindrances

3. The organization of space over a table of the operator


1. Special planning decisions

In the question of call-center effective workplaces organization the leading role is played by the planning decision. The arrangement of workplaces and their equipment already define at 80% the level of employees productivity.

a) Step planning
The "step" arrangement of workplaces in the call-center allows to reduce considerably influence of office hindrances on operators, thus the supervisor, whose workplace is located at the beginning of a working row, has possibility of visual control over all employees.

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b) Linear planning
Linear planning allows to save office space, thus on each workplace the necessary level of a privacy for productive work is provided.

c) Zigzag planning
Zigzag planning allows to create a maximum level of a privacy of call center operators. Tables of Twin with semicircular ergonomic cut provide a comfortable arrangement of employees, protecting from premature physical overfatigue.

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2. Protection of operators against hindrances

One of effective tools for protection against visual hindrances screens and partitions which close the review of the working person from the distracting influence of external factors. Lack of the movement before eyes allows to concentrate on conversation with the subscriber.

Besides, the ergonomics of heights of Aura screens (133 cm from floor level) help to reduce the distracting influence of acoustic hindrances: without seeing a noise source, operators pay attention to noise less. The correct arrangement of screens directs sound waves to sound-absorbing materials, ceilings and floors. Also it is possible to reduce noise in the call-center by means of fabric screens and hinged pillows.

Protection of operators against visual hindrances by means of Aura Protection screens from acoustic hindrances by means of Aura screens

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3. The organization of space over a table of the operator

The correct visualization helps to save time of operators: all important instructions, documents and phones always are at the operator under review. On special profiles of Aura screens it is possible to place accessories for the organization of convenient visualization of information, for example, fabric pillows and magnetic boards.

By means of hinged accessories the space over a table can be used favourably not only for visualization, but also for convenient storage of working tools and documents.

Order the Efficient call-center >>>

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* This product is patented that forbids to make, use or sell the industrial samples which similar to this product or are close reminding it. Protection of exclusive rights of the patent holder is carried out according to articles 1252, 1253, 1346, 1353, 1358, 1406, 1407 of part IV of the Civil Law of the Russian Federation.




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