How to increase the effectiveness of call-center by means of furniture?
The scheduled change of furniture in Diline office coincided with a significant staff increase in many departments. Besides, the company managers got interested in the possibility of improving the effectiveness and loyalty of employees bó means of the proper office arrangement. Therefore, the company decided to reconstruct the whole space instead of simply buying the new furniture.
Call-center as a strategic item
The primary task was to equip the call-center of wholesale department. Prior to the commencement of design works the experts from Orgspace Consulting investigated the available working environment in call-center. It was found out that the operators experienced some difficulties with concentrating their attention, because they were constantly disturbed by something, they got tired very quickly and by midday were not able to work at full capacity. As a result, the total number of “afternoon” calls was reducing that affected the total output of the department. The analysis results allowed to develop the model of optimum work place for the operator which became the basis for the preparation of the whole project. Taking into account the rational usage of space the models of work places included the specific non-standard space-saving items which completely met the ergonomics requirements.